Shipping policy

Shipping Policy

Thank you for shopping with The Carat Lab. We are dedicated to ensuring that your order is delivered quickly, securely, and in perfect condition. Please review our shipping policy below:

1. Order Processing

  • All orders are processed within 1 business day (excluding weekends and holidays).

  • Orders placed after 12 PM (ET) will be processed the following business day.

  • Once your order has been processed, you will receive a confirmation email with tracking details.

2. Domestic Shipping (United States)

  • We offer free standard shipping across the U.S.

  • Delivery time: 2–3 business days from the date of dispatch.

  • Expedited shipping options are available at checkout for an additional fee.

3. Shipment Tracking

  • A tracking number will be provided via email once your order ships.

  • You can use this tracking number to monitor the status of your shipment directly through the carrier’s website.

4. Shipping Carriers

  • We ship via trusted carriers such as UPS, FedEx, and USPS to ensure timely and secure delivery.

5. Address Accuracy

  • Please ensure all shipping details are correct before completing your purchase.

  • We are not responsible for delays or losses resulting from incorrect or incomplete addresses.

6. Delivery Delays

  • While we strive to meet the estimated delivery timeline, occasional delays due to weather, carrier issues, or high order volume may occur.

  • We will notify you promptly if there is a significant delay.

7. Questions or Support

If you have any questions regarding your shipment or need assistance, feel free to contact our customer care team:

📧 Email: support@thecaratlab.com
🕒 Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)